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Privacy

Privacy Policy

At Ideal Vision Center, we’re all about helping you see things a little more clearly. And we believe that you have a right to know what information we collect from you and how we protect your privacy. So we’ve created this Privacy Policy to let you know what to expect when you interact with us. This Privacy Policy applies to your use of our retail locations, as well as any of our website features that contain a link to this Privacy Policy (together the retail locations and our website are referred to as the “Services”).

By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Please note that this Privacy Policy does not apply to third party websites (“Third Party Services”), such as Facebook, Instagram, and Google+, that we do not own or control, even if you access them through our Services. We try to work only with Third Party Services that share our respect for your privacy, but we cannot take responsibility for their practices, content, or privacy policies. We encourage you to carefully review the privacy policies of any Third Party Services you access so that you know how they will collect, use, and share your information.

If you have any questions, you may reach out to us at hello@idealvision.ph.

  1. What Information does Ideal Vision Center Collect?

Information you provide us:

When you create an account. When you create an account with us, you provide a name, email address, address, birth date, gender and password.

When you make a purchase or use our Services. If you make a purchase, we request information from you to facilitate the transaction and get you the goods. This information may include (i) your shipping address, (ii) prescription information, including any images of prescriptions you may provide to us, and (iii) information about the products you purchase. If you provide us with an image of your prescription, we obtain any information that appears on the prescription form. You may also provide us with information when you apply for a job through our Jobs page.

When you make a purchase, we ask you to provide payment information, which may include payment card information (such as credit card number, type, and expiration date), billing address, and shipping address. Our payment processor, which is required by credit card issuers to meet specific security requirements, will collect, store, and process your credit card and other payment information on our behalf using industry-standard security measures. We do not store any payment card information.

When you contact us. We do everything possible to make sure you have an exceptional shopping experience. If you contact us in person, by phone (calling or texting), email, instant message (including Facebook Messenger), live chat, through social media, or by some other means, we may keep a record of your contact information and the content of the communication for later reference. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services. We receive responses to any survey that you choose to complete for us.

Information we collect from third parties:

Information from third party services. Some parts of our Services can be linked to other accounts you have with Third Party Services (“Third Party Accounts”) or you may be able to register for an account on our Services with your Third Party Account. If you connect a Third Party Account to our Services or interact with us through a Third Party Account, we may receive information about you, including your Third Party Account profile information and your photo, and your use of the Third Party Account (for example, if you select an Ideal Vision Center product to purchase through the account). If you mention us through your Third Party Account, we may collect publicly available information and content related to your comment. If you wish to limit the information available to us, you should visit the privacy settings of your Third Party Accounts to learn about your options.

Information from other third parties. We may collect information about you from other third parties, including demographic information, and combine this information with other information we collect about you.

Information we automatically collect:

Web logs and usage information. We record certain information and store it in log files when you interact with our Services. This information may include device and browser information, internet protocol (IP) address, URLs of referring/exit pages, and search terms.

Information from cookies and other technologies. Like most websites, our Services may incorporate technology such as “pixel tags” and “cookies” that allow us and our service providers to collect information about your actions on our Services. Our service providers may collect information about your online activities over time and across different online services. Cookies (not to be confused with the sugary morsel) are small files that web servers may place on your computer when you visit a website. You may be able to set your web browser to reject cookies entirely or require that it request permission from you before accepting each new cookie. You can also delete cookies from your web browser once you leave a website.

Information from in-store technologies. We may also collect information when you are visiting our stores. Like most retailers, we have in-store video cameras and customer / patient records that, in addition to serving a security function, help us understand customer behavior within our physical spaces.

  1. How We Use Your Information

Generally. We primarily use your information to provide and enhance our Services and your experience with Ideal Vision Center. In some ways we may use your information include:

  • to provide, personalize, and improve our products and our Service
  • to facilitate the sale and delivery of your purchases
  • to communicate with you, including to respond to your comments or questions, and to send you updates about your order
  • to understand your use of our Services to help us improve the customer experience
  • to provide you information, recommendations, and marketing materials about our products and Services
  • to deliver gift cards in accordance with your instructions
  • for our other internal business purposes

Location. We may use location information collected from your device to enhance your shopping experience and to provide you with location-based services, such as advertising, search results, and other personalized content, as well as to assist us with foot traffic measurement and service improvements in our stores.

  1. How We Share Your Information

If we share your information, we do so only as describe below.

With vendors.

We may provide your information to our contractors, agents, and service providers as necessary to enable them to perform certain services for us, including but not limited to:

  • order fulfillment
  • delivery services
  • payment processing
  • account registration
  • website-related services, such as web hosting
  • improvement of website-related services and features
  • data analytics

With marketing and advertising partners

We may share your information with third parties for their advertising and marketing purposes, which may include sending you direct mail that may interest you. Some of our third-party advertising partners use cookies and other technologies to collect information about your online activities on our Services and across other online services in order to deliver more relevant advertising when you are using the Services or other websites.

One of the third party services that we use to track your activity on our Services is Google Analytics.  We also use Facebook Custom Audiences to deliver advertisements to you on Facebook, and to provide data to us, based on email addresses that we have collected.

To protect us and others

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with any applicable law, court order, subpoena, legal process, or enforceable governmental request; cooperate with law enforcement; enforce or apply this Privacy Policy and other agreements; detect, prevent, or otherwise address fraud, security or technical issues; or protect the rights, property, or safety of Ideal Vision Center, our employees, our users, or others.

With your consent

Except as we’ve stated above, we will notify you before we share your identifiable information with any third parties.

  1. Access to Your Information and Choices You Have With Your Ideal Vision Center Account

Through your account settings, you can access, view, and edit the following information you’ve provided to us:

  • name
  • password
  • email address
  • mobile number
  • birthday
  • gender
  • shipping address

You can contact us with questions or concerns about your information, by emailing hello@idealvision.ph. The information you can view, edit, and delete may change as our Services change.

If you decide you don’t want to receive email from us, you can select the “opt out” provision in our communications to unsubscribe, you can email us at hello@idealvision.ph, or you can contact customer support. Unsubscribing will stop you from receiving most types of email communications, but it may not prevent you from receiving emails about orders or transactions you place through our Services or to emails in response to a specific request from you, such as password recovery. If you wish to stop receiving notifications from us on your mobile device, you can update your device settings.

  1. We are Committed to Protecting Your Information

We take the protection of your information very seriously. We understand the sensitivity of (for example) the prescription information you may give us. Therefore, we take many security measures (physical, electronic, and procedural) to help keep your information safe. Also, we only allow parties to access your identifiable information for permitted business purposes.

  1. Changes to this Privacy Policy

We occasionally review this Privacy Policy to make sure it complies with applicable laws and conforms to changes in our business. We may need to update this Privacy Policy, and we reserve the right to do so at any time. If we do revise this Privacy Policy, we will update the “Effective Date” at the top of this page so that you can tell if it has changed since your last visit. Your continued use of our Services constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time.

  1. Contact Us

If you have any questions about viewing or updating your information, this Privacy Policy, or our privacy practices, please contact us at hello@idealvision.ph.

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